At Vibe Dreams, your satisfaction is our priority. We take pride in offering handcrafted, customizable beds and home furniture built with care and precision. However, we understand that sometimes things don’t go as expected. Please review our return policy below:

✅ Returns Eligibility

  • Made-to-Order Products: Due to the custom nature of our beds (including choices of size, fabric, headboard, and storage), returns are not accepted unless the item is damaged or defective upon arrival.
  • Non-Custom Products (e.g. mattresses or accessories): May be eligible for return within 14 days of delivery, provided the item is unused, in its original packaging, and in resellable condition.

🔍 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue
  • A brief description

We will arrange for a repair, replacement, or refund at no additional cost if approved.

📦 How to Return Eligible Items

  1. Contact our support team at [email protected] within 14 days.
  2. Our team will confirm eligibility and provide a return shipping label (if applicable).
  3. Pack the item securely in its original packaging and return it using the provided label.

Note: Customers are responsible for return shipping unless the item was defective or incorrect.

💸 Refunds

  • Once your return is received and inspected, we’ll notify you of approval.
  • Refunds will be processed within 5–10 business days to the original payment method.
  • Delivery charges are non-refundable unless the return is due to our error.

❗ Non-Returnable Items

  • Custom-sized or made-to-order beds
  • Used or assembled items
  • Clearance or sale items (unless defective)

💬 Need Help?

If you have any questions about your order or need to request a return, reach out to our friendly team at [email protected] — we’re here to help.