Vibe Dreams – Privacy Policy & Terms and Conditions

Effective Date: 8th May 2025

Allconst LTD, trading as Vibe Dreams (“we”, “us”, or “our”), is committed to transparency and trust. This document outlines our Privacy Policy and Terms & Conditions for using our website and purchasing our products.

1. Privacy Policy

Information We Collect

We may collect:

  • Personal Info: Name, email, phone number, billing & delivery address
  • Payment Info: Securely processed by trusted third parties (e.g., Stripe, PayPal)
  • Order Data: Products purchased, order history
  • Technical Info: IP address, browser/device data, cookies
  • Marketing Preferences: Your opted-in choices

How We Use It

We use your information to:

  • Process and deliver your orders
  • Respond to inquiries and provide support
  • Send relevant offers and updates (only if opted-in)
  • Improve our site, services, and product offerings
  • Comply with legal obligations

Sharing Your Data

We do not sell your data. It may be shared with:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery partners (e.g., DPD, Royal Mail)
  • Analytics tools (e.g., Google Analytics)
  • Marketing services (only if you opt in)
  • Regulatory or legal bodies (if required by law)

Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (unless required for compliance)
  • Withdraw consent to marketing at any time

To exercise these rights: email us at [email protected].

Cookies

We use cookies to:

  • Remember your preferences
  • Analyze traffic & site performance
  • Improve shopping experience

Manage cookies in your browser settings anytime.

2. Terms & Conditions

Ordering & Payment

By placing an order, you:

  • Confirm that all details are accurate
  • Authorize payment via selected gateway (Stripe, PayPal, etc.)
  • Agree to our processing of personal information as described above

Delivery

  • We aim to deliver your bed within 7–10 working days
  • Tracking info will be provided once dispatched
  • Delivery times may vary during peak seasons or due to customizations

Returns & Guarantee

  • You are eligible for a 60-night sleep guarantee
  • If you’re not satisfied, contact us for a full refund and return process
  • Items must be returned in reasonable condition

Pricing & Promotions

  • All prices include VAT where applicable
  • Promotions (like discount codes) must be used at checkout
  • We reserve the right to change prices or end promotions at any time

Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., courier issues)

Intellectual Property

All content, designs, images, and text on the Vibe Dreams website are the property of Allconst LTD and may not be copied or reproduced without permission.

3. Company Details

Allconst LTD
Trading as: Vibe Dreams
Company No: 15635521
Address: Unit #6C Beckside Mill, Beckside Road, BD7 2JX
Email: [email protected]